Professional info
As an accomplished multi-store manager with a demonstrated ability to enhance operational efficiency, drive sales growth, and cultivate high-performing teams across diverse locations, I bring a proven track record of success spanning over five years. Eager to leverage this exposure, I seek to transition into a District Manager role! I aim to apply my strategic mindset and leadership skills to spearhead innovative strategies, delivering measurable results in this exciting new position.
Languages
English
Basic American Sign Language
Skills
American Eagle/ Aerie, Winston Salem, NC- Full-Time Sales Lead
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June 2024 - PRESENT
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Assist in managing a large team, overseeing significant yearly revenue, and ensuring operational excellence and financial performance. Support both brands by maintaining high standards in cleanliness, operational efficiency, and inventory accuracy, contributing to loss prevention efforts and overall profitability.
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Gamestop, Kernersville, NC - Multi-Store Manager
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January 2022 - February 2024
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Managed two high-volume stores, driving revenue growth from $1.6M to $2.5M by optimizing operations and leading robust loss prevention initiatives.
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Developed and implemented targeted training programs that enhanced staff expertise, leading to a 40% improvement in key metrics and a 15% revenue increase within six months.
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Took charge of stores with previous management challenges, conducting in-depth investigations into shrinkage and loss issues. Partnered closely with Loss Prevention to address district-wide concerns, escalating issues to senior leadership as necessary. Significantly reduced losses by implementing proactive merchandising strategies, thorough loss investigations, and working with law enforcement, while maintaining a top 10 regional ranking in metric performance.
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Provided support across multiple stores, participated in hiring events, and took on various district-level responsibilities, contributing to professional growth and the success of the District Manager. Organized store events, managed inventories, and delivered exceptional customer service, fostering community engagement and customer loyalty.
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Hot Topic, Greensboro, NC - Store Manager
2018 - 2022
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Increased store revenue from $600k to $1.5m in one year through strategic initiatives, proactive sales, and pointed loss prevention.
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Enhanced store functionality and visual appeal by redesigning layouts, adhering to ADA standards, and restructuring the team with comprehensive training to improve performance and guest experience.
Proficient in loss prevention, operations management, sales, marketing, recruiting, business analysis, KPI implementation, P&L management, scheduling, team communication, coaching, planograms, merchandising, and CRM. Expertise in strategic planning, resource optimization, and innovative leadership, with a proven track record of surpassing revenue targets while minimizing losses and enhancing customer satisfaction.